Last updated · May 12, 2026
Support
Real humans, small team. Tell us what's wrong and we'll fix it.
Quick answers
How do I cancel my NORO+ subscription?
NORO+ is billed through Apple. Cancel any time from your iPhone:
Settings → [Your Apple ID at the top] → Subscriptions → NORO Plus → Cancel Subscription.
You'll keep premium access until the end of your current billing period. We don't see or hold your payment details — Apple does.
How do I get a refund?
Refunds for subscriptions go through Apple directly:
reportaproblem.apple.com. Apple decides on each refund — we can't issue them on our side. If Apple says no and you think we made a mistake (charged twice, accidental upgrade), email us and we'll do our best to advocate for you.
How do I delete my account?
Open the NORO app → Settings → Account → Delete Account. Your readings, profile, birth data and phone number are wiped within 30 days. If you can't access the app for some reason, email us with the phone number you signed up with and we'll do it manually.
I'm not getting the SMS code.
Check your country code — most "code didn't arrive" cases are wrong country code. Some carriers (especially in Turkey, India, and the US) delay messages by a few minutes. If 10 minutes pass with no SMS, tap "Send again". If still nothing, switch to Wi-Fi (some operators block 6-digit-code SMS on mobile data) and try once more. Persistent failures: email us with your phone number, we'll check Twilio logs.
My Aura reading failed / says "Could not read".
Two common causes: (1) the photo is too dark or the face isn't visible — try again in better light, front-facing; (2) our Claude AI provider is throttling. Wait a minute and tap again. Selfies are processed transiently — nothing is saved on our side beyond the reading payload.
I bought NORO+ on another device — how do I restore it?
Same Apple ID = same subscription. Open the app on the new device, sign in with the same phone, then Settings → Restore Purchases. Your NORO+ entitlement will reappear in a few seconds.
My Vedic chart looks wrong.
Vedic charts depend on three inputs: birth date, exact birth time, and birth city. The Ascendant (Lagna) changes every ~2 hours — if your time is off, the whole chart drifts. Double-check your data in Settings. If your birth time isn't known precisely, Vedic readings will be approximate by design. Compatibility (36-Guna) also needs both partners' birth details.
How does the Duet feature work?
You pick a topic (love, friendship, work…) and pull one card. NORO writes your reading and gives you a link. Your partner taps the link in their browser — no install needed — pulls their own card, and NORO composes a combined "you two together" reading. First Duet is free, additional Duets are part of NORO+.
The app is in English / TR / RU / Hindi — how do I switch?
Settings → Language. NORO supports English, Türkçe, Español, Русский, हिन्दी. The language you pick changes the in-app text and (more importantly) the language Claude writes your readings in.
I want a feature that isn't here.
Email us with what you want and why. We read every message. NORO is built by a very small team, so we can't promise timelines, but every shipped feature started as a user request.
Privacy & account data
How we handle your data is documented on the Privacy Policy page. The short version: we collect only what we need to write your readings, we don't sell anything, and you can delete it all from Settings.
Still stuck?
Just email yk@periger.com — tell us what device you're on, what step broke, and screenshot if you can. We'll get back to you.